Feeling unwell?

Feeling unwell?

Your medical centre

Your first port of call if you are not feeling well is to call your local medical centre. They will aim to offer you a routine appointment within three to five working days, but sometimes you will be seen sooner than this. 

Contact your local BFG medical centre
Contact your EJSU medical centre
Advice for Ramstein patients

I need more urgent treatment

If you feel the problem is urgent and wish to see a practitioner within 24 hours then you will be redirected to the Telephone Assessment Service (TAS) to ensure you receive the most appropriate care. Tel: 0521 3053961

The TAS is staffed by a number of call handlers who will take your initial call and ask you a few questions so they can prioritise your call back. You will be called back by an experienced English speaking nurse who is trained to assess the information provided and who will be able to advise you on the most appropriate care.

What happens if I need to be referred?

Once you have been examined, your GP or nurse may refer you to another health professional in the medical centre. Or, if they feel you need to see a specialist, may refer you to a local hospital or outpatient department. Your GP will discuss this fully with you and you will be provided with all the details you need.

What if I feel unwell and my medical centre is closed?

Your medical centre telephone number is transferred to TAS when it is closed. Find out more about the Telephone Assessment Service (TAS)

Related information

Medical services for EJSU patients

Contact your BFG medical centre

Find directions and contact details for BFG partner hospitals


Need urgent care advice?

You can access 24/7 medical care and advice from the out of hours call centre. 

Call your medical centre as usual and your call will be automatically transferred to the call centre. If you are based in Ramstein you should call 0521 305 3961.

In a medical emergency, call 112 and then the hospital hotline number 0800 588 99 36 so that we can provide any support you may need. 

If you calling from Belgium or Holland the number is 0049 521 305 3960.

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