Medical bills

Medical bills

If you are entitled to health care and have received a medical bill then this information should help you to know what to do with it. 

Why have I received a bill?

In the main BFG locations, individual entitled patients should not normally receive a bill directly from a hospital. However, there are some cases that the bill may have been sent directly to you:

  • - You have attended a hospital other than one of our partner hospitals
  • - You are an EJSU patient (bills are almost always sent directly to the patient)
  • - You may have also received a bill for private charges that you have not settled on your discharge. 

Please note that private rooms, telephone and TV charges and certain prescriptions that do not fall within UK NHS guidelines will not be paid on your behalf. 

How can I get the bill paid if I am a BFG patient?

If you have received a bill that you believe should be paid by the health service then please send it, as soon as possible, to:

GSTT Compliance Department
Haus Burgblick, 8th Floor
Gilead Hospital
BFPO 16

You should provide any additional information you can to help us understand why the bill was sent to you and not directly to us. This will help us to settle the bill and ensure that the hospital follows the correct procedure in future. 

It is also a sensible precaution to take a copy of the bill for your own records before you send it. Please do not send bills to medical centres, or unit contacts, as this will only delay the settlement of the charges. 

How can I get the bill paid if I am an EJSU patient?

We pay for all bills for regular treatment of EJSU patients. There are some cases, for example for outpatient appointments and prescriptions, that you may have had to pay for your care up front. These charges will also be reimbursed to you. 

See the information below for each region:


Brunssum patients

If you receive a bill or any related documents, please send it immediately to: 

British Medical Centre UKJSU
JFC HQ Brunssum
BFPO 28

or to the civilian address: 

British Medical Centre
United Kingdom Joint Support Unit
Joint Force Command HQ
Rimburgerweg 30
6445 PA
Brunssum
The Netherlands

You can also email the invoice and any other documentation to brunssum@shcac.de
or fax to 045 525 1246.


Ramstein patients

Bills If you receive bills for tests, consultations or treatment carried out by local providers, please forward immediately to ramstein@shcac.de

Do not pay bills and seek to reclaim on JPA.

You may wish to keep the original for your records before emailing a scanned version or a photo from your phone (if it is a good quality image). Only if it is not possible to email, you may post to: Compliance Department, 8th Floor, Gilead Hospital, Bielefeld, BFPO 16.

If you receive bills for tests, consultations or treatment carried out by local providers, or any associated documents please forward immediately to ramstein@shcac.de.

Do not pay bills and seek to reclaim on JPA.

You may wish to keep the original for your records before emailing a scanned version or a photo from your phone (if it is a good quality image). Only if it is not possible to email, you may post to: Compliance Department, 8th Floor, Gilead Hospital, Bielefeld, BFPO 16.


SHAPE and Brussels patients

If you receive a bill or any related documents, please send it immediately to: 

UK Medical Centre 
SHAPE
BFPO 26

or to the civilian address: 

UK Medical Centre
Building 401 Avenue D'Oslo
7010 SHAPE Maisieres
Belgium

You can also email the invoice and any other documentation to shape@shcac.de
or fax to 065 44 50 16.

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