I need medical care, what should I do?

Please contact the 24/7 Telephone Assessment Service (TAS) on +49 (0)521 305 3961.

What services are available in my area?

Below is a list of preferred providers for primary care (adult and child), specialist services and local emergency services. You will also find details of other support services. 

Hospitals (A&E), (adult and child)
Host nation GP's
Pharmacy
Occupational health (military) 
Ramstein medical administration office
Specialist services (physiotherapy and radiology)
Billing and payment support

Download a complete list of all local services in your area and contact numbers (pdf, 101KB)

I have an appointment at a local clinic or hospital, what do I need to do?

You will need to take with you a consent form for the release of medical information to a 3rd party (the SSAFA GSTT Care LLP Medical Team). Download the consent form (doc, 64KB). You should also provide your service number and/or show your ID card. 

Please arrive at least 30 minutes early to complete the booking-in process. After your appointment, please make another appointment to see your GP.

If you are provided with any documentation from the hospital or clinic please take a copy and send it to us at the Ramstein medical administration office so that we can keep your medical record up to date and complete.

If you are admitted to any hospital, please let us know by calling the Hospital Hotline on 0800 5 88 99 36 as soon as possible. We can provide you with patient support and ensure that medical treatment costs will be paid for (for entitled patients).

Please do not sign anything in a hospital or clinic unless you know what you are signing for. In Germany, be especially wary of any form that contains the word 'Wahlleistung', which means private room / treatment options or the words Chefarzt Behandlung/Chief Consultant. This would incur a cost that is not covered by the LLP or the BFG health service. If you are in any doubt at all, call the hospital hotline on 0800 5 88 99 36. 

Nardini Klinikum St Johannis

Nardinistraße 30
66849 Landstuhl

Reception: 06371 840

www.nardiniklinikum.de

Services: 24/7 Emergency Care

Westpfalz Klinikum

Hellmut-Hartert Strasse 1
67655 Kaiserslautern

Reception: 063 12030

http://www.westpfalz-klinikum.de

Services: 24/7 pediatric emergency care, adult emergency care, admissions by ambulance

University Hospital Saarland (UKS)

Kirrbergerstrasse 100
66424 Homburg

Reception: 068 41160

http://www.uniklinikum-saarland.de

Services: adult emergency care, admissions by ambulance

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Dr Hans Peter Nikolaus
Marktstrasse 32, 66877 Ramstein Miesenbach
Reception: 06371 598480

Monday - Friday 0800-1130
Monday, Thursday 1500-1730
You can make appointments directly with the practice. 

American Walk In Care Unit (Primary Care and Pediatrics)
Bahnstrasse 104 , 66849 Landstuhl
Services: Primary care services, Paediatrics (children's care) - English spoken
Reception: 06371 495021
Monday - Friday 0800-1800
Please call them to make an appointment before attending unless it is an emergency.

Drs Schmitt and Seipenbusch (Paediatrics)
Schulstrasse 4 , 66877 Ramstein-Miesenbach
Services: Paediatrics (children's care), English spoken
Reception: 06371 50398

Monday, Thursday 0800-1800
Tuesday 0800-1730
Wednesday 0800-1200
Friday 0800-1300

Dr M Mader (Well Woman)
Nardinistrasse 30 , 66849 Landstuhl
Services: Well Woman services - cervical screening, mammography
Reception: 06371 842801
Appointments: 0521 772 77280

Ophthalmology
Dr. med. Bindels und W. El-Far
Am Stutzwald 1
66877 Ramstein-Miesenbach
Reception: 06371 71240
www.augenaerzte-ramstein.de

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If you need medication following a consultation a prescription will be supplied by the community GP or specialist. Please take this prescription to the local chemist where the drugs will be dispensed:

St. Hubertus Apotheke 
Landstuhlerstr.2
66877 Ramstein

Tel: 06371 50708

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All recommendations for hospital care for serving personnel must be reviewed, in line with MOD Occupational Health Policy, by a Defence Clinical Advisor (DCA) before any surgical intervention can take place. Please call the SHC Clinical Referrals Team on 0521 772 77892 or email GSTTClinicalTeam@shcac.de for further information.

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Address: (Military/BFPO)
British Medical Administration, Building 539, Ramstein Airbase, BFPO 109

Address: (Civillian)
British Medical Administration, Geb 539, Flugplatz Ramstein, 66877 Ramstein-Miesenbach

Contacts:
Reception: 06371 401436
Fax: 06371 401438
Patient Support Officer: 06371 401435
Out of Hours (TAS 24/7): 0521 3053961
Hospital Hotline (24/7): 0800 5889936

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Your GP may recommend further investigation or referral to the following specialists:

American Walk In Care Unit (Physiotherapy)
Bahnstrasse 104, 66849 Landstuhl
Services: Physiotherapy
Reception: 06371 495021

Monday - Friday 0800-1800

If you are prescribed physiotherapy as a result of seeing a GP please call TAS and make them aware that your care is continuing with another clinical specialty.

MVZ Radiology - Landstuhl
Bahnstrasse 108, 66849 Landstuhl
Services: Radiology - English spoken
Reception: 06371 4049222

Monday, Tuesday & Thursday 0800-1800
Wednesday 0800 -1400
Friday 0800-1300

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Where to send your bill

If you receive a bill or any related documents for any reason, please send it immediately to: 

British Medical Administration Office                                                                                                                                                                                                     Building 539 
Ramstein Airbase 
BFPO 109

or to the civilian address: 

British Medical Administration Office
Geb 539
Flugplatz Ramstein
66877 Ramstein-Miesenbach

You can also email the invoice and any other documentation to ramstein@shcac.de

If you have any queries over an invoice please call the invoice department 0521 772 77850.  

Personal charges

It may be that you have received a bill for private charges that you have not settled on discharge from hospital. Private rooms, telephone and TV charges and certain prescriptions that do not fall within UK NHS guidelines will not be paid on your behalf. 

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Military Referrals Information 

Prescription Charging Information for Ramstein

What to do if you receive a medical bill

List of Ramstein medical services and contact details

Patient consent form (doc, 64KB)

Am I entitled to medical treatment?

Making a complaint

ICU babies in Westpfalz Kaiserslautern - Leaflet (504kb)

Your UK Hospital appointment

Patient Information Leaflet Ramstein

Need urgent medical advice?  

You can access 24/7 medical care and advice from the out of hours call centre by calling +49 (0)521 305 3961.

In a medical emergency, call 112 and then the hospital hotline number 0800 588 99 36 so that we can provide any support you may need.