Out of hours care

Out of hours care

We offer an out of hours medical service 24/7 through the Telephone Assessment Service (TAS).

How do I contact the TAS?

You can contact the TAS by calling your local medical centre. The main medical centre phone number is transferred to the TAS when the medical centre is closed. 

If you are based in Ramstein, Goch, Wesel or Ayrshire Barracks, you can contact the TAS on 0521 305 3961.

Find your BFG medical centre number
Find your EJSU medical centre number

How does the TAS work?

The TAS is staffed by a number of call handlers who will take your initial call and ask you a few questions so they can prioritise your call back. You will be called back by an experienced English speaking nurse who is trained to assess the information provided and who will be able to advise you on the most appropriate care.

Is there anything I need to provide?

You will be asked for your telephone number so that a medical professional can call you back. This can be a landline or a local or UK mobile. If you provide a mobile number, you must ensure that you have enough credit on the phone to receive the call. 

Can I ring on behalf of my children?

Yes, you can contact the TAS for children. You will need to be present with the child when you call and also during all further calls. It is not possible for the TAS to do an assessment if the child is not with you. 

Related information

Medical services for EJSU patients

Contact your BFG medical centre

Find directions and contact details for BFG partner hospitals

112 English and German Emergency call advice

  Need urgent medical advice?

You can access 24/7 medical advice from the Telephone Assessment Service (TAS) via your usual medical centre reception number. If you are based in Ramstein, Goch, Wesel or Ayrshire Barracks call 0521 305 3961.                                                                       

In a medical emergency, call 112 and then the hospital hotline number 0800 588 99 36 so that we can provide any support you may need. 

If you are calling from Belgium or Holland the number is 0049 521 305 3960.

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