Out of hours care

Out of hours care

We offer an out of hours medical service through the Telephone Assessment Service (TAS).

How do I contact the TAS?

You can contact the TAS by calling your local medical centre. The main medical centre phone number is transferred to the TAS when the medical centre is closed. 

If you are based in Ramstein, Goch, Wesel or Ayrshire Barracks, you can contact the TAS on 0521 305 3961.

Find your BFG medical centre number

Find your EJSU medical centre number

How does the TAS work?

During working hours you will speak to a call handler who will take some key information to prioritise and meet your needs. Out of hours a highly skilled nurse will assess your symptoms, evaluate your concerns and deliver the most appropriate outcome for you.

Is there anything I need to provide?

You will be asked for your telephone number so that a medical professional can call you back. This can be a landline or a local or UK mobile. If you provide a mobile number, you must ensure that you have enough credit on the phone to receive the call. 

Can I ring on behalf of my children?

Yes, you can contact the TAS for children. You will need to be present with the child when you call and also during all further calls. It is not possible for the TAS to do an assessment if the child is not with you. 

Related information

The Telephone Assessment Service (TAS)

Medical services for EJSU patients

Contact your BFG medical centre

Find directions and contact details for BFG partner hospitals

112 English and German Emergency call advice

Need urgent medical advice out of hours?

You can access medical advice from the Telephone Assessment Service (TAS) via your usual medical centre reception number. If you are based in Ramstein, Goch, Wesel or Ayrshire Barracks call 0521 305 3961.                                                                       

In a medical emergency, call 112 and then the hospital hotline number 0800 588 99 36 so that we can provide any support you may need. 

If you are calling from Belgium or Holland the number is 0049 521 305 3960.

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