Children's care

Children's care

Before your child's admission
During your child's stay
Going home

This information is for patients from the Gütersloh or Paderborn areas. If your child's admission is in another area of Germany, Belgium or Holland, please read our information for EJSU patients.

Before your child's admission


Your medical centre or outpatient department will be able to give you directions. You can also find directions to your main local hospital on our hospital pages. For information about parking, please contact your outpatient department

Your outpatient department will be able to provide you with details on parking at your local hospital. 

What if I need to change my child's admission date?

If you are unable to make your child's admission date, please contact your local outpatient department

What if my child does not feel well?

If your child is unwell in the three days before their admission, please contact your medical centre

What to bring to hospital

As well as any of your child's items (e.g. a favourite toy or book), please bring:

  • - admission paperwork
  • - x-rays (if you have them)
  • - any medication your child is currently taking
  • - pyjamas and comfortable clothing for the length of your child's stay
  • - personal toiletries
  • - towels (these are not provided by the hospital)
  • - loose change for the telephone and the shop
  • - your child's glasses, if they wear them

Please don’t bring any valuables into the hospital with you.

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During your child's stay

On arrival

You will have been given details of where to go when you arrive in the hospital. If you are unsure on arrival, please go to the hospital reception and ask for a patient support officer.

Accommodation for parents

Parents are encouraged to stay with children under the age of 9 when they are admitted to hospital. On most ward one parent may stay in the same room as their child. This does depend on the circumstances at the time, but every effort will be made to provide adequate accommodation. 

Patient support officers

Many of the staff speak English, but you may want additional assistance and are welcome to request the help of a patient support officer.

Patient support officers work in close collaboration with hospital staff and can:

  • - interpret when you see medical staff
  • - help with questions you may have
  • - advise you on hospital routines

You can request a patient support officer during office hours via the ward staff. Patient support officers can also be contacted out of hours, in an emergency, via the hospital hotline on 0800 588 9936. 

Pre-operative information

A doctor will explain the operation in detail and an anaesthetist will explain about the anaesthetic to be used. You will be asked if your child has had any previous operations and advised which form of anaesthetic is best. 

Consenting to treatment

Before treatment is given, it will be fully explained to you by a member of the medical team. The patient support officer can help you with this. 

You may be asked to sign a consent form before the treatment starts. No treatment will be carried out without your consent unless it is an emergency and you are unable to give consent. 

Sharing information

Your child's details will be kept confidential. However, if your child is admitted to hospital, your unit and medical centre will be informed about the admission. This helps your unit and other supporting organisations to give you or your family any assistance you may need. 

We must do this for all military personnel, but if you are not a serving soldier and do not wish this to happen then please tell the patient support officer on admission.

Find out more about how we use and protect patient information.

What to expect in a German hospital

You may notice some differences between German hospitals and those in the UK. Have a look at our information on what to expect in a German hospital to help you prepare for your stay. 

On your child's ward there should be a patient information folder that provides information including details on hospital routines and visiting. If there is not one available on your ward then let your patient support officer know and they can get you one. 

If you have any questions or concerns prior to your stay, please do not hesitate to contact the patient support office at your local hospital. Contact details can be found on our partner hospital pages


Visiting hours for children are normally up to 1900hrs, although children are encouraged to rest between 1200 - 1400hrs.

Television and telephones

Your patient support officer will be able to explain the local arrangements for access to television and telephones (including mobiles) during your child's stay. 

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Going home

The medical staff will tell you when your child is ready to go home.

Before you leave, please make sure you know about any after-care your child needs. You will also need to ensure that:

  • - you have been given a discharge note from the hospital doctor - you will need to take this to your medical centre
  • - you have been given the medication the doctor has recommended for your child and understand the instructions and possible side effects. 

If your child has any problems once they have returned home, you should phone your medical centre and ask for advice.

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