When you arrive at the hospital, please follow the directions to the clinic/department that you were given. Please book in with the clinic reception staff who will explain to you what to do next.
Staff will do their best to see you on time, but sometimes delays are unavoidable.
- - your anaesthetic will be chosen to ensure that you recover quickly and with as few side effects as possible
- - you may need to be shaved on the area of your body where you are having surgery
- - when you have recovered sufficiently, you will be offered something to drink
- - after your operation, you will stay for around two to four hours
- - a doctor will examine you and tell you when you may leave
- - if the doctor decides you are not ready to return home, you may be admitted onto one of the hospital wards.
Patient support officers
Many of the staff can speak English, but you may want additional assistance.
Patient support officers work in close collaboration with hospital staff and can:
- - interpret when you see medical staff
- - help with questions you may have
- - advise you on hospital routines.
You can request a patient support officer during office hours via the ward staff. Patient support officers can also be contacted out of hours, in an emergency, via the hospital hotline on 0800 588 9936.
Consenting to treatment
We want to make sure you understand your condition and the treatment options, which will be fully explained to you by a member of the medical team. The patient support officer can help with this.
You may be asked to sign a consent form before the treatment starts. No treatment will be carried out without your consent unless it is an emergency and you are unable to give consent.
Your details will be kept confidential. Military personnel should inform their units about their appointment.
If your appointment leads to a stay in a hospital, then your unit and medical centre will be told about your admission. This helps your unit and other supporting organisations to give you or your family any assistance you may need.
If you are not a serving soldier and do not wish this to happen, then please tell the patient support officer on admission.
Information regarding your treatment may be used for teaching, research or audit purposes, but this will be done anonymously.
Find out more about how we use and protect patient information.
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