Your admission

Before your admission
During your stay at hospital 
Going home

This information is for patients in the Gutersloh or Paderborn areas. If your admission is in another area of Germany, Belgium or Holland, please read our information for EJSU patients.

Before your admission


Your medical centre or outpatient department will be able to give you directions. You can also find directions to your main local hospital on our hospital pages.

What if I need to change my admission date?

If you are unable to make your admission date, please contact your local outpatient department

What if I do not feel well?

If you are unwell in the three days before your appointment, please contact your medical centre.

What to bring to hospital

  • - admission paperwork
  • - x-rays (if you have them)
  • - any medication you are taking
  • - pyjamas and comfortable clothing for the length of your stay
  • - personal toiletries
  • - towels (these are not provided by the hospital)
  • - loose change for the telephone and the shop
  • - your glasses, if you wear them
  • - books or magazines.

Please don’t bring any valuables into hospital with you.

Please make sure that you do not leave your belongings on display,  while you are out of the room or in theatre, as the hospital cannot take responsibility for these items.

A lockable cupboard may be available in your room, and you can ask the nurses to look after the key while you are in theatre.
If you have any item(s) of value (monetary or sentimental) please ask a friend or relative to look after these for you, rather than leaving them in the hospital.

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During your stay at hospital

On arrival

When you received confirmation of your admission, you should have been given details of where to go when you arrive in the hospital. If you don't know, you will need to go to the hospital reception and ask for a patient support officer, who will be able to direct you. 

Patient support officers

Many of the staff will speak English, but you may want additional assistance to help with translation and are welcome to request the help of a patient support officer.

Patient support officers work closely with hospital staff and are able to: 

  • - interpret when you see medical staff
  • - help with questions you may have
  • - advise you on hospital routines

Either you or the staff in the hospital can request a patient support officer during office hours. Patient support officers can also be contacted out of hours, in an emergency, via the hospital hotline on 0800 588 9936. 

Consenting to treatment

We want to make sure you fully understand your condition and the treatment options available to you. Before you receive treatment, it should be fully explained to you by a member of the medical team. The patient support officer can help you with this. 

You may be asked to sign a consent form before the treatment starts. No treatment will be carried out without your consent unless it is an emergency and you are unable to give consent. 

Sharing information

Your details will be kept confidential, but if you are a serving soldier your medical centre will be told about your admission and which ward you are on. This helps your unit and other supporting organisations to give you or your family any assistance you may need. 

We must do this for all military personnel, but if you are not a serving soldier and do not wish this to happen then please tell the patient support officer on admission.

Find out more about how we use and protect patient information.

What to expect in a German hospital

You may notice some differences between German hospitals and those you are used to in the UK. Have a look at our information on what to expect in a German hospital to help you prepare for your stay. 

On your ward there should be a patient information folder that provides lots of information including details on hospital routines and visiting. If there is not one available on your ward then let your patient support officer know and they can get you one. 

If you have any questions or concerns prior to your stay, please do not hesitate to contact the patient support office at your local hospital. Contact details can be found on our partner hospital pages


Visiting times vary depending on the hospital and the ward. Most wards restrict the number of visitors to two or three per patient. You can ask your patient support officer on arrival for details about visiting in your ward. 

Visitors are not allowed to bring potted plants into the ward, but are more than welcome to bring cut flowers. 

Television and telephones

Your patient support officer will be able to explain the local arrangements for access to television and telephones (including mobiles) during your stay. 

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Going home

The medical staff will tell you when you are ready to go home. The administration involved is very important and is likely to be detailed. During working hours your patient support officer can help you with this. 

Before you leave, please make sure you know about any after-care you need. You will also need to ensure that:

  • - you have been given a discharge note from the hospital doctor - this is your copy, the Medical Centre will be given a copy from the hospital
  • - if you have been given medication that it is what the doctor recommended and that you fully understand the instructions and possible side effects

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Related information

Find directions and contact details for your local hospital

Contact your medical centre

Find out what to expect at German hospitals

Give us feedback about your inpatient stay

What to do if you receive a medical bill

Hospital Handbook for Bielefeld

Hospital Handbook for Paderborn

In a medical emergency, call 112.

Then ring the Hospital Hotline number so we can provide any support you need.

Hospital Hotline: 0800 588 9936. If you are calling from Belgium or Holland call 0049 521 305 3960