GP Services at Ayrshire Barracks

Please note that if you are living in Ayrshire Barracks (Mönchengladbach), you should register with SHAPE for medical purposes.  All other administration will be managed in Sennelager.”

If you are living in Ayrshire Barracks and need a primary care appointment please use:

Dr Claudia Kroker
Max Reger Strasse 39
41179 Mönchengladbach-Rheindahlen
Tel: 02161 580333

Opening hours:
Monday - Friday 08:00 -11:00
Monday, Tuesday, Thursday 15:00 -16:00

Please call to make an appointment before attending. The Practice will ask you for a letter to confirm that you are entitled to attend. You will be provided with a letter when you register at Brunssum. You will also be given a computer printout of your medical records to take to Dr Kroker. The practice will forward any bills to Brunssum where they will be logged and forwarded to HQ SSAFA GSTT for payment.

Children and young people (up to 18 years) can be seen by the Paediatrician:

Frau Dr Carolin Gerold
Borner Str 32
41379 Brueggen
Tel: 02163 5749200

Opening hours:

Monday-Friday 0900-1200
Monday, Tuesday, Thursday 1500-1700

Please call to make an appointment before attending.  The Practice will ask you for a letter to confirm that you are entitled to attend. You will be provided with a letter when you register at Brunssum. You will also be given a computer printout of your medical records to take to Dr Gerold. The practice will forward any bills to Brunssum where they will be logged and forwarded to HQ SSAFA GSTT for payment.

If you have symptoms of (or suspect you may have) an infectious disease, it may be necessary to arrange an appointment at the beginning or end of a clinic to reduce the risk infecting other people. Please inform the reception staff if you have any of the following symptoms when booking your appointment: rash, diarrhoea, vomiting, a rash, flu-like symptoms, or have travelled abroad in the last 2 weeks.

Paediatric / Children’s Services

Health Visitor


The Health Visitor for EJSU is based in SHAPE and can be contacted via SHAPE Medical Centre on: 0032 65 44 5824. Telephone consultations can be arranged.

School Nursing Support

As part of the Health Visitor’s 0-19 service, MOD schools are provided with health support and advice via the Health Visitor who visits them termly but is available at other times to school staff and parents if required via telephone, Skype or email. School entry vision and hearing screening is offered to all British Military children in MOD schools in the summer term. The private MOD sponsored schools may request health support and advice from the Health Visitor for MOD sponsored children. The parents of children in MOD sponsored private schools have the same open access to the Health Visitor as those in MOD schools.

Immunisations

You will be sent a reminder of due dates by the medical admin team in Brunssum and appointments can be made for routine immunisations at Dr Gerold’s practice.

Children’s Speech & Language (SLT)

If you feel your child needs support with SLT issues, contact the British Medical Administration Unit (MAU) by phone (045 526 2497) or email (Brunssum@shcac.de or LLPHealthcare-BRU-0GpMailbox@mod.uk) and your request will be forwarded to a UK GP.  You will be informed whether the request has been approved.

Children’s Mental Health

In the first instance, book an appointment with your GP, who can help with many common mental health conditions, by providing support and medication if appropriate.  Your GP can also refer patients aged 5-17 to our remote Child and Adolescent Mental Health Service (CAMHS) team, which includes a nurse and psychiatrist.  The remote CAMHS team has English-speaking mental health clinicians who can provide support via secure video consultations on your laptop or smart phone.

Adult Mental Health Services


In the first instance, book an appointment with your host nation GP who can help with many common mental health conditions, by providing support and medication if appropriate. Your host nation GP can also refer you to our remote mental health team which has English-speaking mental health clinicians who can provide support via secure video consultations on your laptop or smart phone.

Military Occupational Health and Defence Consultant Advisors

Routine Military Medicals

The medical records administration is carried out in SHAPE. Consultations from the GP or hospitals will be incorporated in to your medical record

If your secondary healthcare (hospital) consultant recommends surgery or other significant treatment which may have an impact on your operational capability, Defence Consultant Advisor (DCA) opinion will be sought. DCAs are military clinical specialists responsible for providing occupational health input who also advise if the proposed treatment is in line with UK best practice.

Should the DCA decide that your long term career prospects may be best served by a different approach, a further referral to a UK based military consultant may be recommended and the hospital clinician will be advised that the proposed treatment will not go ahead at that time. The Clinical Referrals Manager (CRM) will advise your GP and will also contact you to provide an update.

If the DCA indicates that the proposed treatment should go ahead, the LLP SHC administration team will contact you to confirm an appointment to continue your hospital treatment.

Please be aware all recommendations for hospital care for serving personnel are reviewed in line with the MOD Occupational Health Policy.

Audiology

For enquiries and to make an appointment, please contact the UK Medical Centre SHAPE. Tel: +32 (0) 6544 5824. Audiology tests for military personnel will take place in Ramstein and individuals will be advised accordingly.

  • Routine Audiology Services
  • Military occupational routine screening
  • Children’s routine hearing screening
  • Replacement of hearing aid tubes and batteries
  • Minor repairs to hearing aids or like-for-like replacement of hearing aids
  • Specialist Audiology Services.

A hearing specialist (audiologist) from the UK visits every three months to provide the following services:

  • Diagnostic Hearing Tests
  • Middle ear pressure testing
  • New born hearing screening
  • Middle ear pressure testing
  • Speech hearing testing
  • Test of inner ear hair cells
  • Confirmation of military hearing grading and reviews
  • Hearing protection advice
  • NHS Hearing aid supply and fitting
  • Hearing aid replacement and repair
  • Ear plugs and swim plugs
  • Tinnitus management

Dietician

Please see our dedicated Dietician page.

Optician and Eye Sight Tests

Please see our dedicated optician and eye sight tests page.

Physiotherapy

Once you have received a referral for physiotherapy from the Host nation GP, it needs to be sent to SHAPE UK medical centre. This can initially be: by fax on 0032 6544 5016 or you may choose to scan it in or take a photo and e-mail it to: LLPHealthCare-SHAPE-0Gpmailbox@mod.gov.uk.

Once a fax, email or photo has been sent the original referral needs to be sent to:

UK Medical Centre
Building 401
SHAPE
BFPO 26

Please note; if you choose to send only by post, it could take 2-3 weeks to reach us. This will therefore extend your wait for treatment.

Once the referral has been received, the UK physiotherapist will triage the referral and you will be contacted to book in for a telephone consultation with her to gain more information on the problem. If host nation physiotherapy is approved, you will be provided with a letter confirming this and stating how many sessions you are entitled to. You will have a further telephone consultation with the physiotherapist towards the end of the sessions, to determine whether you require further intervention or onward referral. If more sessions are required, you will be provided with an authorisation letter confirming this.

Failure to obtain an authorisation letter prior to commencing physiotherapy treatment, or having more sessions than authorised, is likely to result in you becoming liable for the bill.

Prescriptions & Prescription Charges

Prescriptions

If you receive a prescription you can take it to the Löwen Apotheke, which is 5 minutes’ walk from Dr Kroker’s practice.

Löwen Apotheke
Plektrudis Str 9
41179 Mönchengladbach
Tel 02161 580210
www.loewen-apotheke-moenchengladbach.de

Opening hours:
Monday to Thursday: 08.00 – 13.00 hrs and 14.30 – 18.30 hrs
Friday: 08.00 – 18.30 hrs
Saturday: 08.30 – 13.00 hrs

You will be need to present your entitlement letter and sign to confirm receipt of the medication. You will receive instructions in English but please ask if written instructions are not automatically offered.  You will not be required to pay the Apotheke, but will be invoiced by the MAU subsequently if not exempt from prescription charges.

Prescription Charges

If you are not entitled to free prescriptions you will be sent an invoice to make payment for the prescription charges.

Repeat Prescriptions

Please follow your Apotheke's guidance regarding ordering repeat prescriptions.

Unwanted or Out of Date Medication

Unwanted or expired medications cannot be reused, even if you haven’t opened them. However, all waste medication must be disposed of safely. Medicines that are incorrectly thrown away can end up in the public water supply or harm the environment.

  • Never flush medicines down the toilet
  • Never put medicines in the bin
  • Never share your medicines with others

Please return any medicines to the Apotheke, who will be able to dispose of any unwanted medicines you may have in your home or accommodation.

Women’s Health Services

If you receive a letter from SHAPE medical centre inviting you to make an appointment for Cervical Cytology (a ‘Smear Test’) or a Mammography, these will be provided by the following practitioner:

Dres Schulze-Hagen
Annakirchstr. 33
41063 Moenchengladbach
Tel: 02161 89 50 03

Contraceptive advice and gynaecology and outpatient obstetrics care is also provided.

Cervical screening

See above.

Mammography

See above.

Midwifery

Claudia Wolsing
Schier 2
41366 Schwalmtal
Tel: 02163 47990
Mobile: 0178 4799011
email: claudia.wolsing AT web.de

Please also see our dedicated Midwifery Services page.

Pregnancy

NHS pregnancy and baby guide. This site is part of NHS Choices and offers information about all stages of pregnancy, birth and the first months with your child.

The NHS pregnancy book. This guide provides information on a healthy pregnancy, labour and childbirth, and the first weeks with your new baby.

Midwifery

Please see our dedicated Midwifery Services page.

Sexual Health

Please see our dedicated Sexual health page.

GP Referral for Elective (non-emergency) Hospital Care

Optimal Care Meeting (OCM)

If you are referred to another clinician, please send the referral to Brunssum@shcac.de and inform the SHAPE team on SHAPE@shcac.de immediately.  All referrals require approval via the Optimal Care Meeting at SHAPE Medical Centre prior to arranging an appointment at the hospital.  Once approved, a Patient Support Officer will contact you to arrange an appointment.

If your hospital clinician recommends surgery, you should contact the PSOs on 0800 588 9936 for this to be arranged. NB: Service personnel, please see the section entitled “Military Occupational Health and Defence Consultant Advisors”.

Please send any reports or invoices relating to hospital care to shape@shcac.de as soon as you receive them.

Your host nation GP, Dr Kroker, may refer you to another clinician for non-urgent hospital care. The contracted hospital for your location is

AKH Viersen
Hoserkirchweg 63
41747 Viersen
Tel: 02162 1040

Hospital Locations

Allgemeines Krankenhaus (AKH) Viersen and St Nikolaus Kinderklinik (children’s hospital)

Hoserkirchweg 63
41747 Viersen
Tel: 02162 104 0

  • Central A&E (Adult & Paediatrics)
  • General Medicine (incl. Cardiology, Angiology, Pneumology)
  • General Surgery
  • Gynaecology/ Obstetrics
  • Orthopaedics
  • Urology
  • Radiology
  • Paediatrics (incl. A&E)

St Irmgardis Krankenhaus

Toenisvorster Str. 26
41749 Viersen
Tel: 02162 8990

  • A&E
  • General Medicine
  • General and Visceral Surgery
  • Orthopaedics
  • Hand- and Plastic Surgery

Staedtisches Krankenhaus Nettetal

Sassenfelder Kirchweg 1
41334 Nettetal
Tel: 02153 1250

  • Central A&E
  • General Medicine
  • Cardiology, Diabetology, Gastroenterology, Pneumology
  • General and Visceral Surgery
  • Oncology
  • Orthopaedics
  • Radiology

Evangelisches Krankenhaus Bethesda

Ludwig Weber Str. 15
41061 Moenchengladbach
Tel: 02161 9810

  • Central A&E
  • Breast Centre/ Senology
  • Eye Clinic
  • General Visceral and Thoracic Surgery
  • General Medicine/ Cardiology
  • Gynaecology/ Obstetrics
  • Maxillo-facial Surgery
  • Plastic Surgery

Kliniken Maria Hilf

Viersener Str. 450
41061 Moenchengladbach
Tel: 02161 8920

  • Central A&E
  • General Surgery
  • Orthopaedics
  • Ear-, Nose and Throat
  • General Medicine
  • Neurology
  • Radiology and  Neuroradioloy
  • Urology

St Elisabeth Krankenhaus

Hubertusstr. 100
41239 Moenchengladbach
Tel: 02166 394 0

  • Central A&E
  • General Medicine
  • General Surgery
  • Obstetrics and Gynaecology
  • Breast Centre
  • ENT
  • Orthopaedics
  • Paediatrics and Neonatology

Krankenhaus Neuwerk

Duenner Str. 214 – 216
41066 Moenchengladbach
Tel: 02161 6680

  • Central A&E (Adult & Paediatrics)
  • General Medicine
  • General Surgery
  • Obstetrics and Gynaecology
  • Orthopaedics
  • Paediatrics incl Neonatology