GP Services in SHAPE

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UK Medical Centre
Building 401
Avenue D'Oslo
7010 SHAPE Maisieres
Belgium
Reception: +32 (0)65 44 5824
Fax: +32 (0)65 44 5016

Please note that, due to the Coronavirus crisis, until further notice, opening hours for visiting SHAPE Medical Centre are as follows:

Monday - Thursday 0800-1600
Friday: 0800 -1530

Please see the announcement here for more details and call the duty mobile number 0032 (0) 476 710699 if you require assistance between 1600-1700 (Mon-Thurs).

Email: LLPHealthcare-SHAPE-OGpmailbox@mod.gov.uk

Paediatric / Children’s Services

Health Visitor

Please see our dedicated Children's services page.

School Nursing Support

Please see our dedicated Children's services page.

Children’s Speech & Language (SLT)

Please see our dedicated Children's services page.

Children’s Mental Health

Please see our dedicated Mental health page.

Adult Mental Health Services


Please see our dedicated Mental health page.

Military Occupational Health and Defence Consultant Advisors

Routine Military Medicals

These are undertaken [TODO]. The medical records administration is carried out in SHAPE. Consultations from the GP or hospitals will be incorporated in to your medical record

If your secondary healthcare (hospital) consultant recommends surgery or other significant treatment which may have an impact on your operational capability, Defence Consultant Advisor (DCA) opinion will be sought. DCAs are military clinical specialists responsible for providing occupational health input who also advise if the proposed treatment is in line with UK best practice.

Should the DCA decide that your long term career prospects may be best served by a different approach, a further referral to a UK based military consultant may be recommended and the hospital clinician will be advised that the proposed treatment will not go ahead at that time. The Clinical Referrals Manager (CRM) will advise your GP and will also contact you to provide an update.

If the DCA indicates that the proposed treatment should go ahead, the LLP SHC administration team will contact you to confirm an appointment to continue your hospital treatment.

Please be aware all recommendations for hospital care for serving personnel are reviewed in line with the MOD Occupational Health Policy.

Audiology

For enquiries and to make an appointment, please contact the UK Medical Centre SHAPE. Tel:  +32 (0) 6544 5824.  Audiology tests for military personnel will take place in Ramstein and individuals will be advised accordingly.

Routine Audiology Services

  • Military occupational routine screening
  • Children’s routine hearing screening
  • Replacement of hearing aid tubes and batteries
  • Minor repairs to hearing aids or like-for-like replacement of hearing aids.

Specialist Audiology Services

For enquiries and to make an appointment, please contact the UK Medical Centre SHAPE. Tel:  +32 (0) 6544 5824.  Audiology tests for military personnel will take place in Ramstein and individuals will be advised accordingly.

A hearing specialist (audiologist) from the UK visits every three months to provide the following services:

  • Diagnostic Hearing Tests
  • Middle ear pressure testing
  • New born hearing screening
  • Middle ear pressure testing
  • Speech hearing testing
  • Test of inner ear hair cells
  • Confirmation of military hearing grading and reviews
  • Hearing protection advice
  • NHS Hearing aid supply and fitting
  • Hearing aid replacement and repair
  • Ear plugs and swim plugs
  • Tinnitus management

Dietician

Please see our dedicated Dietitian page

Optician and Eye Sight Tests

Please see our dedicated Opticians and Eyesight Tests page

Physiotherapy

Once you have received a referral for physiotherapy from the Host nation GP, it needs to be sent to SHAPE UK medical centre. This can initially be: by fax on 0032 6544 5016 or you may choose to scan it in or take a photo and e-mail it to: LLPHealthCare-SHAPE-0Gpmailbox@mod.gov.uk.

Once a fax, email or photo has been sent the original referral needs to be sent to:

UK Medical Centre
Building 401
SHAPE
BFPO 26

Please note; if you choose to send only by post, it could take 2-3 weeks to reach us. This will therefore extend your wait for treatment.

Once the referral has been received, the UK physiotherapist will triage the referral and you will be contacted to book in for a telephone consultation with her to gain more information on the problem. If host nation physiotherapy is approved, you will be provided with a letter confirming this and stating how many sessions you are entitled to. You will have a further telephone consultation with the physiotherapist towards the end of the sessions, to determine whether you require further intervention or onward referral. If more sessions are required, you will be provided with an authorisation letter confirming this.

Failure to obtain an authorisation letter prior to commencing physiotherapy treatment, or having more sessions than authorised, is likely to result in you becoming liable for the bill.

Prescriptions & Prescription Charges


If you are given a prescription by an outpatient consultant or following a hospital admission, please take it to:

Pharmacie Pools
Chaussee de Bruxelles 60
7061 Casteau
Telephone: 065 728350

Opening Times

Prescription Charges

If you are not entitled to free prescriptions you will be sent an invoice to make payment for the prescription charges.

Repeat Prescriptions

Please follow your Apotheke's guidance regarding ordering repeat prescriptions.

Unwanted or Out of Date Medication

Unwanted or expired medications cannot be reused, even if you haven’t opened them. However, all waste medication must be disposed of safely. Medicines that are incorrectly thrown away can end up in the public water supply or harm the environment.

  • Never flush medicines down the toilet
  • Never put medicines in the bin
  • Never share your medicines with others

Please return any medicines to the apotheke, who will be able to dispose of any unwanted medicines you may have in your home or accommodation.

Women’s Health Services

Midwifery is provided by:

Please see our dedicated Midwifery Services page

Pregnancy

NHS pregnancy and baby guide. This site is part of NHS Choices and offers information about all stages of pregnancy, birth and the first months with your child.

The NHS pregnancy book. This guide provides information on a healthy pregnancy, labour and childbirth, and the first weeks with your new baby.

Midwifery

Please see our dedicated Midwifery Services page.

Sexual Health

Please see our dedicated sexual health page for more details.

GP Referral for Elective (non-emergency) Hospital Care

Optimal Care Meeting (OCM)

All referrals require approval via the Optimal Care Meeting at SHAPE Medical Centre prior to arranging an appointment at the hospital.  Once approved, a Patient Support Officer will contact you to arrange an appointment.

If your hospital clinician recommends surgery, you should contact the PSO team on 0800 588 9936 for this to be arranged. NB: Service personnel, please see the section entitled “Military Occupational Health and Defence Consultant Advisors”.

Please send any reports or invoices relating to hospital care to shape@shcac.de as soon as you receive them.

Hospital Locations

Centre Jolimont Hospital

Rue Ferrer 159
7100 Haine-Saint-Paul
Hainaut
Reception: 064 23 30 11

www.jolimont.be

Services: A&E, Adult Intensive care, Cardiology, Dermatology, ENT, General Medicine, Gynaecology and Obstetrics

 

CHU Tivoli

Avenue Max Buset 34
7100 La Louviere
Reception: 064 27 61 11

www.chu-tivoli.be

Services: A&E, ICU, Breast Clinic, Cardiology, Dermatology, ENT, General Medicine, General Surgery, Gynaecology, Nuclear Medicine, Obstetrics, Oncology, Ophthalmology, Oral Surgery, Orthopaedics, Paediatrics, Pathology, Pharmacy.

Centre Hospitalier Universitaire Ambroise Paré

Boulevard Président Kennedy 2
7000 Mons
Reception: 065 41 40 00

www.hap.be

Services: A&E, IICU, Anaesthesiology and Pain Clinic, Cardiology, Dermatology, ENT, General Surgery, General Medicine, Gynaecology, Haematology, Nephrology, Neurology, Ophthalmology, Oncology and Palliative Care, Orthopaedics, Paediatrics, Physiotherapy, Radiology, Rheumatology, Urology and Dialysis.

Liaison Service at Ambroise Paré

The American Army provide a Liaison Service for patients admitted to Centre Hospitalier Universitaire Ambroise Paré which, subject to how busy they are, British patients may also access.

Should hospital personnel have any linguistic difficulties they will request this team’s support when discussing your treatment plan and these staff are bound by the same code of confidentiality as other members of the clinical team.

This complements and certainly does not replace the visiting service that is provided during normal working hours by the team based at SHAPE Medical Centre (Telephone: 0032 (0)65 44 2071) nor the Hospital Hotline (Telephone: 0049 521 305 3960) which provides 24/7 telephone support.

CHR De La Haute Senne

Chaussée de Braine 49
7060 Soignies
Reception: 067 34 84 11
Translator (Mon-Thur AM Only) 067 34 87 69

www.chrhautesenne.be

Services: A&E, ICU, Cardiology, Dermatology, Endocrinology, General & Vascular Surgery, General Medicine, Orthopaedics, Ophthalmology, Physiotherapy, Pulmonology, Radiology, Rheumatology.