emergency care

What To Do In An Emergency

Accident and Emergency (A&E)

In an emergency, call 112 if someone is seriously ill or injured, and their life is at risk. Please keep in mind that the German control officer might have difficulties in speaking English, so please talk slowly and try to stay calm.

On dialling 112 you will be put through to the control officer of the nearest ambulance (Rettungsdienst) and fire service (Feuerwehr). If the police (Polizei – emergency call 110) is needed too, the control officer can pass on messages to the police.

The control officer will need the following information when you call:

  • Your name (Name)
  • The address (Adresse) where you are
  • The phone number (Telefonnummer) you are calling from
  • What has happened

As soon as they know where you are, they can send help to you. You will be asked to give some extra information, including:

The patient’s name (Name), Age (Alter), Gender (Geschlecht) and medical history (Anamnese) if appropriate; whether the patient is conscious (bei Bewustsein), breathing (atmet) and if there is any bleeding (Blutung) or chest pain (akuter Brustschmerz), if a woman is pregnant (schwanger) and in labour (Wehen); and details of the injury (Verletzung) and how it happened (Wie ist es geschehen?).

Examples of medical emergencies (Beispiele von Notfällen)

  • Unconscious (bewusstlos)
  • Bleeding (Blutung)
  • Pregnancy (Schwangerschaft)
  • Fitting (Krampfen)
  • Injury (Verletzung)
  • (Near) Drowning (Beinahe-) Ertrinken

Information You Need To Give

  • Difficulty in breathing (Atemnot)
  • Chest pain (akuter Brustschmerz)
  • In labour (Wehen)
  • Allergic reaction (allergische Reaktion)
  • Burns/scalds (Verbrennung/Verbrühung)
  • Road traffic accident (Verkehrsunfall).
  • Name (Name):
  • Age (Alter):
  • Female (weiblich) / Male (männlich):
  • Road/Street (Strasse):
  • No (Nummer):
  • Phone nr (Telefonnummer):
  • I.D. number (I.D Nummer):
  • Town/Village (Ort):

The extra information also helps them to make sure that they send the most appropriate help to you:

Level (One) - 1 - Emergency Ambulance (Rettungswagen

Paramedic Level (Two) - 2 - Emergency Ambulance, Paramedic + Emergency Doctor (Notarzt)

It is important to remember that the ambulance will take you to the nearest hospital.

Your GP may refer you to A&E if they consider your condition serious. Your GP will give you a referral form, which you should take with you to the hospital. Your medical centre or Host Nation GP will be able to give you directions.

If you require care that cannot wait until the next working day, please attend your local accident and emergency department.  If you are not sure where to find your nearest A&E department or to inform us that you are attending A&E, or have been admitted to hospital, please call the Hospital Hotline on 0800 5889936 (from Germany) or 0049 521 305 3960 (From EJSU locations outside of Germany or from a UK mobile).  If you go to hospital, you will be asked to provide some details to help the hospital record the care they provide. You should show your ID card to the hospital's admission office as proof of entitlement.

The 24/7 Hospital Hotline is staffed by a team of Patient Support Officers (PSOs) who operate as an interface between patients, the hospital, other healthcare professionals and your GP.

It is very important that you call the Hospital Hotline because otherwise you may find yourself liable for some or all of the costs of your care and it may also prevent proper discharge planning arrangements being organised.

Do not sign anything unless you know what you are signing for.  Be especially wary of any form that contains the word 'Wahlleistung', which means private room/treatment options. This would incur a cost that is not covered by the British Army (Germany). If you are in any doubt at all, call the Hospital Hotline.

If you have a visitor staying with you and they need to go to A&E, see below a list of hospitals in your area. If your visitor isn't entitled to healthcare, they should take their EHIC/S1-A1 with them (previously the E111) and holiday insurance documents.

For Patients Living in The Paderborn Area

St. Vincenz Paderborn
Am Busdorf 2-4
33098 Paderborn
Reception: 05251 86-0

  • Orthopaedics (Adults and Children)
  • General Surgery
  • General Medicine
  • Neurology
  • Cardiology.

Frauen- und Kinderklinik St Louise
Husenerstr. 81
33098 Paderborn
Reception: 05251 86-40

  • Gynaecology
  • Obstetrics
  • Paediatrics.

Bruederkrankenhaus St. Josef’s
Husenerstr. 46
33098 Paderborn
Reception: 05251 702-0

  • Urology only

Dres Jedynak und Winter
Florianstr. 6
33102 Paderborn
Reception: 05251 699886

Oral Surgery – your Dental Centre may arrange an appointment with the Oral Surgeons.

Out of hours: You attend the St Vincenz Hospital A&E Department and the Oral Surgeons will be called for an assessment

Dr. Schaefer
Kiskerstr. 21
33615 Bielefeld
Reception: 0521 139992

  • ENT – During working hours

Please call 0800 5889936 to arrange an emergency appointment.

Klinikum Bielefeld
Teutoburgerstr. 50
33604 Bielefeld
Reception: 0521 581 - 0

  • ENT: Out of hours only

Augenaerzte am Jahnplatz
Jahnplatz 6
33602 Bielefeld
Reception: 0521 177355

A&E Ophthalmology during working hours: Please call 0800 5889936 to arrange an emergency appointment

Klinikum Rosenhoehe
An der Rosenhoehe 27
33647 Bielefeld
Reception: 0521 943 -50

A&E Ophthalmology out of hours: Please attend the A&E department (ZNA) on the ground floor.

For Patients Living in The Bielefeld Area

Ev. Klinikum Bethel (Gilead 1)
Burgsteig 13
33617 Bielefeld
Reception: 0521 772 77000

  • Orthopaedics (Adults and Children)
  • Neurology
  • Neurosurgery
  • General Medicine
  • Obstetrics
  • Gynaecology
  • Paediatrics

Ev. Klinikum Bethel – (Johannisstift)
Schildescherstr. 99
33611 Bielefeld
Reception: 0521 772 702

  • General Surgery
  • Urology

Dr. Schaefer
Kiskerstr. 21
33615 Bielefeld
Reception: 0521 139992

  • ENT – During working hours

Please call 0800 5889936 to arrange an emergency appointment.

Klinikum Bielefeld
Teutoburgerstr. 50
33604 Bielefeld
Reception: 0521 581 - 0

  • ENT: Out of hours only

Augenaerzte am Jahnplatz
Jahnplatz 6
33602 Bielefeld
Reception: 0521 177355

A&E Ophthalmology during working hours: Please call 0800 5889936 to arrange an emergency appointment

Klinikum Rosenhoehe
An der Rosenhoehe 27
33647 Bielefeld
Reception: 0521 943 -50

A&E Ophthalmology out of hours: Please attend the A&E department (ZNA) on the ground floor.

MKG Am Adenauerplatz
Gadderbaumerstr. 14
33602 Bielefeld
Reception: 0521 9887799

Oral Surgery – your Dental Centre may arrange an appointment with the Oral Surgeons.

Out of hours: You attend the Ev. Klinikum Bethel A&E Department and the Oral Surgeons will be called for an assessment