your hospital stay

Everything You Need To Know

What to expect in hospital

You may notice some differences between this hospital and those you are used to in the UK. If you have any questions or concerns prior to your stay, please do not hesitate to contact the Patient Support Service via the Hospital Hotline.

Before Your Admission

Directions

Your Medical Centre or outpatient department will be able to give you directions. You can also find directions to your below.

In a medical emergency, call 112 and then the hospital hotline number 0800 5889936 or 0049 521 305 3960 (from UK mobile or outside Germany). so that we can provide any support you may need.

What if I need to change my admission date or I feel unwell prior to admission?

If you are unable to make your admission, please contact the Patient Support Service on 0800 5889936 (from Germany) or 0049 521 305 3960 (from EJSU locations outside Germany or from a UK mobile).

During your hospital stay

On arrival

When you received confirmation of your admission, you should have been given details of where to go when you arrive in the hospital. If you don't know, please go to the hospital reception and ask for directions. If you have any linguistic difficulties please ask for a Patient Support Officer on 0800 5889936, who will be able to direct you.

Please be aware that hospitals generally have single and multi-occupancy ‘private’ rooms (2 and 3 beds with en suite facilities). It is important therefore that you clarify that you are not entitled to private care if admitted to any hospital. If you are unsure on admission as to whether you are signing for ‘private’ care – please contact the Hospital Hotline on 0800 5889936 (from Germany) or 0049 521 305 3960 (from EJSU locations outside Germany or from a UK mobile).

Should you opt for private care and/or accommodation, all costs incurred are your responsibility. Neither the LLP nor BFGHS are responsible for such costs and will not settle these elements of your hospital stay.

Consent form/admission procedure

All patients are required to complete a registration form to enable sharing information which is governed by information protocols and the Code of Practice for confidentiality.  The completed and signed form can be emailed to TeamWestfalia@shcac.de.

Patient Support Service

Many of the hospital staff will speak English but if you require additional assistance, the Patient Support Officers (PSOs) (0800 5889936) (from Germany) or 0049 521 305 3960 (from EJSU locations outside Germany or from a UK mobile) are there to help and you or the hospital staff can request their assistance. PSOs are considered an integral member of the clinical team, and sharing of information is governed by information protocols and the Code of Practice for confidentiality.

What to bring to the hospital

  • admission paperwork
  • x-rays, CDs (if you have them)
  • any medication you are taking
  • pyjamas and comfortable clothing for the length of your stay
  • personal toiletries
  • towels (these are not provided by the hospital)
  • loose change for vending machines or the cafeteria
  • your glasses, if you wear them
  • books or magazines.

Please don’t bring any valuables into hospital with you.

Please make sure that you do not leave your belongings on display, while you are out of the room or in theatre, as the hospital cannot take responsibility for these items.

A lockable cupboard may be available in your room, and you can ask the nurses to look after the key while you are in a theatre. If you have any item(s) of value (monetary or sentimental) please ask a friend or relative to look after these for you, rather than leaving them in the hospital.

Visitors

Visiting times vary depending on the hospital and the ward. Most wards restrict the number of visitors to two or three per patient. You can ask your Patient Support Officer on arrival for details about visiting in your ward.

Visitors are not allowed to bring potted plants into the ward but are more than welcome to bring cut flowers.

Television and telephones

Your Patient Support Officer will be able to explain the local arrangements for access to television and telephones (including mobiles) during your stay.

Going home

The medical staff will tell you when you are ready to go home. The administration involved is very important and is likely to be detailed.

Before you leave, please make sure you know about any after-care you need. You will also need to ensure that:

  • you have been given a discharge note from the hospital doctor
  • if you have been given medication please make sure you fully understand the instructions and possible side effects. Hospitals in Germany do not have an obligation to provide patients with medication on discharge, however the following possibilities may occur:

The hospital supplies you with medication only for the day of discharge; if you have to continue the medication you have to arrange an appointment with your GP or Host Nation GP for further prescriptions.

Discharge over the weekend: hospital supplies you with medication for the weekend. If you have to continue the medication you have to arrange an appointment with your GP or Host Nation GP for further prescriptions.

The hospital issues a prescription on discharge, which you have to take to the local pharmacy (Apotheke). Please Note: If you require to continue with the medication a follow-up prescription will be issued by your GP or Host Nation GP.

Should you still have further queries or questions regarding the above mentioned please contact a Patient Support Officer on 0800 588 9936 or 0049 521 305 3960 (from UK mobiles or outside Germany).

Weekends and Public holidays

As there are fewer doctors on duty at weekends or Public Holidays, there may not be a ward round.

Sick leave

The German Doctors can only recommend sick leave, you will have to make an appointment with your medical centre or host nation GP to obtain a sick note.

If you are military personnel, you're required to contact your military medical centre – Sennelager for BA(G) locations and SHAPE for EJSU locations to organise your sick note.

Follow up appointment

If you are advised that you need a follow up appointment following discharge, please contact the Patient Support Officer immediately

Self-discharge

If you decide to leave hospital against the advice of your doctor, you do so at your own risk and the Medical Centre will be informed. The ward may ask you to sign a disclaimer. If you are military personnel your unit will also be informed. In the event of a parent wishing to discharge their child please be aware the GP and Health Visitor will be notified.

Frequently Asked Questions (FAQ)