All primary care services are provided from Sennelager Medical Centre - Bielefelder Strasse 54, 33104 Sennelager.
Telephone: 05254 982 2414 (In a medical emergency call 112)
The medical centre is open to patients between 0800- 1700 Monday to Thursday and 0800-1330 on Friday. For further information about accessing healthcare at Sennelager Medical Centre during the current Coronavirus crisis, please see our Latest News page here.
Routine Clinic timings: (by appointment)
Clinic timings are subject to change.
- Monday, Tuesday & Friday 0815 to 1215 & 1400 to 1615
- Wednesday 0815 to 1215 & Closed all afternoon
- Thursday 1030 to 1215 & 1400 to 1615
Please note that if you are living in Ayrshire Barracks (Mönchengladbach), you should register with SHAPE for medical purposes. All other administration will be managed in Sennelager.”
To save you time and inconvenience, we advise all patients to make an appointment by telephoning the medical centre directly. Patients will be seen within 5 working days.
For urgent medical advice within working hours, please contact the medical centre and inform reception staff that you require an urgent appointment. This may be a telephone consultation or face-to-face as needed.
If you have symptoms of (or suspect you may have) an infectious disease, it may be necessary to arrange an appointment at the beginning or end of a clinic to reduce the risk infecting other people. Please inform the reception staff if you have any of the following symptoms when booking your appointment: rash, diarrhoea, vomiting, a rash, flu-like symptoms, or have travelled abroad in the last 2 weeks.
It is in the interest of all patients to be seen in the medical centre whenever possible so that necessary examinations and investigations can be done and where dispensary facilities are available. Home visits may be offered in exceptional circumstances but this will be assessed on a case-by-case basis by the duty GP.
Several healthcare services can now be accessed via secure video consultation, including: dietetics, adult mental health, child and adolescent mental health, speech and language therapy.
To access these services you must be referred by your GP, nurse practitioner or health visitor. Once you have been referred you will experience a short wait whilst your referral is processed (up to 7 working days).
- All referrals are reviewed once weekly at the Optimal Care Meeting (OCM). Your case will be discussed anonymously by the healthcare team, who will either approve the referral or suggest a more appropriate course of action
- If approved, your details will be passed to the relevant remote healthcare provider who will then contact you to arrange a video consultation.
- If your referral is not approved the medical centre will contact you to advise you of the alternative arrangements. Referrals may be rejected if another GP has sufficient specialist knowledge to manage your case, or if a referral to the hospital is more suitable
- The healthcare provider will make up to 3 attempts to contact you before cancelling your referral, so please ensure your contact details are up to date
- Around the time of your appointment, you will receive a secure link via email, you can click this link to dial into your secure video consultation
- Ensure that you are sitting somewhere comfortable for your appointment, where you will not be disturbed or overheard by others
- We use "Go-To-Meeting" software for secure and encrypted consultations. Your information is passed between healthcare providers using our secure Patient Administration System
- The outcome of your appointment is sent back to the medical centre and scanned onto your DMICP record.
For urgent medical advice within working hours, please contact the Sennelager Medical Centre for an urgent appointment. For urgent care outside working hours and on public holidays that cannot wait until the next working day, please attend A&E at the Gilead (Bielefeld) or St Vincenz (Paderborn) hospitals.
You may be referred to the local contracted Designated German Provider (DGP): Evangelisches Klinikum Bethel (EvKB/Gilead), Burgsteig 13, 33617 Bielefeld.
Repeat prescriptions must be initiated by a doctor or nurse practitioner, usually during a routine appointment. After that, you may order your repeat prescription by contacting the dispensary staff during normal working hours. Please allow five working days for your prescription to be processed.
The Pharmacy will be pleased to dispose of any unwanted medicines which you may have in your home or accommodation.
Medication advice with the pharmacist is available (subject to availability).
If you are not entitled to free prescriptions, you will need to pay prescription charges when collecting your medication. English and German bank cards are accepted. Patients on multiple items can pay in advance to save money.
Relatives visits must be sponsored by your Unit; your Families Office will provide details. This entitles them to emergency GP care only at the Medical Centre. Medication for existing conditions must be obtained in the UK before coming to Germany.
With Serving Personnel, the LLP Clinical Referrals Managers (CRMs) liaise directly with Defence Consultant Advisors (DCAs) to obtain occupational health input to assess the impact on long term career interests before undergoing surgery. Speak to your GP for further details.