medical bills

What to do if you receive a bill or medical reports

Dealing With Healthcare Invoices You Receive

In the main BA(G) locations, individual entitled patients should not receive an invoice directly from a hospital. However, there may be an occasion when the invoice and/or medical report is sent directly to you, such as:

  • You have attended a hospital other than one of our designated provider hospitals
  • You may have also received an invoice for private charges that you have not settled on your discharge.

Please be aware that German hospitals generally have single and multi-occupancy ‘private’ rooms (2 and 3 beds with en suite facilities). It is therefore important that you clarify that you are not entitled to private care if admitted to any hospital. If you are unsure on admission as to whether you are signing for ‘private’ care – please contact the Hospital Hotline on 0800 588 9936.

If you do receive bills or any medical reports for tests, consultations or treatment carried out by local providers, please forward immediately to the following email address:teamwestfalia@shcac.de to enable prompt payment. It is important that invoices are not ignored as this may lead to legal and other additional costs which will be the responsibility of the individual. Timely submission will ensure invoices are managed appropriately

If forwarding by post, then please send as soon as possible, to:

GSTT Compliance Department
Haus Burgblick, 8th Floor
Gilead Hospital
BFPO 16

EJSU / ISODETs

In a medical emergency, call 112 and then the hospital hotline number 0800 5889936 or 0049 521 305 3960 (from UK mobile or outside Germany). so that we can provide any support you may need.

If you receive bills or any medical reports for tests, consultations or treatment carried out by local providers, please forward immediately to the following email address:

It is important that invoices are not ignored as this may lead to legal and other additional costs which will be the responsibility of the individual. Timely submission will ensure invoices are managed appropriately.

If forwarding by post, please send it as soon as possible, to:

GSTT Compliance Department
Haus Burgblick, 8th Floor
Gilead Hospital
BFPO 16

Do not pay bills and seek to reclaim on JPA.  You may wish to keep a copy for your records before emailing a scanned version or a photo from your phone (if it is a good quality image).